Frequently Asked Questions + Resources
Frequently Asked Questions + Resources
We put together a list of frequently asked questions (and answers), over the course of serving clients and installing a range of different products. If you have a question that is not listed, please call us at (972) 851-9990 or submit your question here.
This depends on several factors. Level 2 AC chargers can typically be shipped immediately after receiving an order. The installation process, however, depends on the situation at the site. Installing EV chargers includes a planning stage and a verification stage to make sure that the site has ample electricity available for the planned deployment. For Level 3 DC chargers, lead times vary depending on the charger and on whether additional infrastructure is necessary to perform the installation.
This depends on several factors, including the type of charger you are using, the rate of charge that your vehicle can accept, and the current state of your vehicle’s battery.
Yes, we have a wide range of DC chargers that conform to high-industry standards. Our exclusive Exceed DC Series Chargers are designed as a one-stop shop solution for fleets.
EV Tech offers a full range of electric vehicle charging solutions including commercial level 2 AC and level 3 DC chargers, as well as the operating platform (EV OS), used to operate the charging stations.
Once you have entered your mobile number at the start of the charging session, you will receive notifications on your phone informing you of the charging status. You can also download the Noodoe app (Apple or Android) to track the status of your charging sessions.
No, it is not necessary. Customers just need to scan the QR code on their phones, select their preferred payment method, and the recharge begins on their electric vehicle.
EVSE (Electric Vehicle Supply Equipment) provides for the safe transfer of energy between the electric utility power and the Electric Vehicle. EVSE includes EV charge cords, charge stands (commercial or residential), attachment plugs, vehicle connectors, and protection.
Level 1 – Basic, slow, “trickle” charging – Residential – 120 volts AC (alternating current). Typically will take 3-7 Hours for PHEVs and 9-20 hours for EVs. Vehicles plug directly into a typical 120‐volt outlet. Top Choice Electric will evaluate the circuit to determine if upgrades or modifications to the property’s main electrical panel or circuits are required, and it should be a dedicated circuit, meaning no other appliances should use the same circuit.
Level 2 – Fast, or “quick” charging – Residential and Commercial – 240 volts AC. Typically will take 1-3 Hours for PHEVs and 4-8 Hours for EVs. Requires a charging station. Top Choice Electric will determine if upgrades or modifications to the property’s main electric panel or circuits are required.
Level 3 DC – Very fast charging – Commercial – 480 volts DC (Converts 3-phase AC to DC) or higher. Typically will take 10-20 minutes (80% charge) for PHEVs and 15-30 minutes (80% charge) for EVs. Requires more complex installation and potential electrical infrastructure upgrades.
Most electric vehicles will charge at one of the three charging levels, with commercial chargers at levels 2 and 3.
CHAdeMO is a DC charging standard for electric vehicles. It is both the name of the DC charging technology and the organization tasked to develop it. CHAdeMO ensures compatibility and seamless communication between the car and the charger.
CHAdeMO was developed starting in 2010 by the CHAdeMO Association, formed by the Tokyo Electric Power Company and five major Japanese automakers. An ecosystem of companies offer CHAdeMO-related products and services, working together to promote and enable electric mobility on a global scale.
CCS stands for Combined Charging System. CCS is a standard connector for charging electric vehicles. The CCS combines single-phase AC, three-phase AC and DC high-speed charging in both Europe and the United States – in a single, easy to use system.
CCS includes the connector and inlet combination as well as all the control functions. It also manages communications between the electric vehicle and the infrastructure. As a result, it provides a solution to all charging requirements.
A major concern people have about purchasing an electric vehicle is how far they can drive without charging, or the driving range – this is known as “Range Anxiety.” This is why EV drivers welcome the chance to extend their range by charging at various points along the way. EV charging stations are not yet as prevalent as gas stations, which is why savvy business owners (retail, multi-unit dwellings, offices, medical facilities) are installing EV chargers on property.
OUR CLIENTS
Our projects are global in scope and developed to serve some of the most recognizable brands across a variety of industry segments.
OUR CLIENTS
Our projects are global in scope and developed to serve some of the most recognizable brands across a variety of industry segments.