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FAQ2022-03-19T21:02:32+00:00

Frequently Asked Questions + Resources

Frequently Asked Questions + Resources

We put together a list of frequently asked questions (and answers), over the course of serving clients and installing a range of different products. If you have a question that is not listed, please call us at (972) 851-9990 or submit your question here.

What is the difference between AC and DC charging?2022-04-06T19:31:58+00:00
What is the lead time for the installation of the charger after placing an order?2022-04-06T19:31:20+00:00

This depends on several factors. Level 2 AC chargers can typically be shipped immediately after receiving an order. The installation process, however, depends on the situation at the site. Installing EV chargers includes a planning stage and a verification stage to make sure that the site has ample electricity available for the planned deployment. For Level 3 DC chargers, lead times vary depending on the charger and on whether additional infrastructure is necessary to perform the installation.

How long does it take to charge up an EV using your charging station?2022-04-06T19:30:45+00:00

This depends on several factors, including the type of charger you are using, the rate of charge that your vehicle can accept, and the current state of your vehicle’s battery.

Do you offer any specific range of EV chargers for fleets?2022-04-06T19:29:46+00:00

Yes, we have a wide range of DC chargers that conform to high-industry standards. Our exclusive Exceed DC Series Chargers are designed as a one-stop shop solution for fleets.

What are the different products EV Tech offers?2022-06-20T19:48:52+00:00

EV Tech offers a full range of electric vehicle charging solutions including commercial level 2 AC and level 3 DC chargers, as well as the operating platform (EV OS), used to operate the charging stations.

How can I track the status of my EV charging session?2022-04-06T19:35:07+00:00

Once you have entered your mobile number at the start of the charging session, you will receive notifications on your phone informing you of the charging status. You can also download the Noodoe app (Apple or Android) to track the status of your charging sessions.

Do customers need to download the Noodoe app to charge their electric vehicles?2022-04-06T19:27:25+00:00

No, it is not necessary. Customers just need to scan the QR code on their phones, select their preferred payment method, and the recharge begins on their electric vehicle.

What does ESVE mean?2022-04-06T19:26:50+00:00

EVSE (Electric Vehicle Supply Equipment) provides for the safe transfer of energy between the electric utility power and the Electric Vehicle. EVSE includes EV charge cords, charge stands (commercial or residential), attachment plugs, vehicle connectors, and protection.

What are the different charging levels of electric vehicles?2022-06-20T19:56:49+00:00

Level 1 – Basic, slow, “trickle” charging – Residential – 120 volts AC (alternating current). Typically will take 3-7 Hours for PHEVs and 9-20 hours for EVs. Vehicles plug directly into a typical 120‐volt outlet. Top Choice Electric will evaluate the circuit to determine if upgrades or modifications to the property’s main electrical panel or circuits are required, and it should be a dedicated circuit, meaning no other appliances should use the same circuit.

Level 2 – Fast, or “quick” charging – Residential and Commercial – 240 volts AC. Typically will take 1-3 Hours for PHEVs and 4-8 Hours for EVs. Requires a charging station. Top Choice Electric will determine if upgrades or modifications to the property’s main electric panel or circuits are required.

Level 3 DC – Very fast charging – Commercial – 480 volts DC (Converts 3-phase AC to DC) or higher. Typically will take 10-20 minutes (80% charge) for PHEVs and 15-30 minutes (80% charge) for EVs. Requires more complex installation and potential electrical infrastructure upgrades.

Most electric vehicles will charge at one of the three charging levels, with commercial chargers at levels 2 and 3.

OUR CLIENTS

Our projects are global in scope and developed to serve some of the most recognizable brands across a variety of industry segments.

Trammell Crow Residential
Holiday Inn
MT Builders
Greystar
Mo-Ranch

OUR CLIENTS

Our projects are global in scope and developed to serve some of the most recognizable brands across a variety of industry segments.

Trammell Crow Residential
MT Builders
Holiday Inn
Mo-Ranch
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